The business process outsourcing (BPO) industry is the fastest growing industry in the Philippines, with as many as three new BPO companies being registered every week. With hundreds of BPO companies competing to provide the best outsourcing services to dozens of countries, it can be hard to imagine which BPO company can best help your business.
Fortunately, we’ve compiled two lists of the best BPO companies: by revenue and by the best employee packages. We have two names vying for the title of the number 1 BPO company in the Philippines. Read on to find out who they are!
The country wasn’t always the haven for outsourcing that it is now. Foreign investment and government support had a hand in helping develop the country’s BPO industry to become what it is today.
That being said, the Philippines still established itself as a force to be reckoned with when it comes to business process outsourcing. Flatworld Solutions credits this success to five key factors:
These factors allowed the Philippines not just to hit the ground running but also to stay ahead of the race. The number 1 BPO company in the Philippines became number 1 because of these.
Here’s a brief rundown of how the BPO industry’s success in the Philippines came to be:
Time to find out what the number 1 BPO company in the Philippines is!
Growth means growth for most businesses, but some definitely thrived more than others. Leading the list are the following top 5 BPO companies in the Philippines.
Check out the complete list of top 20 BPO companies in the Philippines according to local representative Roman Romulo with revenues adding up to P250 billion ($5.9 billion using the 2013 peso-dollar conversion rate).
Note: The conversion rate in December 2013 was 1 USD = 44.035 PHP. Current conversion rate is at 1 USD = 53.38 PHP.
Rank | Company Name | 2013 Revenue (in PHP) | 2013 Revenue (in USD) |
1 | Accenture Technology Solutions, Inc. | P32.49 billion | $766.76 million |
2 | Convergy’s Philippines Services Corp. | P19.83 billion | $467.99 million |
3 | [24]7.ai | P13.06 billion | $308.24 million |
4 | JPMorgan Chase Bank N.A.-Philippine Global Service Center | P11.79 billion | $278.22 million |
5 | Telephilippines, Inc. | P8.72 billion | $205.84 million |
6 | Sutherland Global Services Philippines Inc. | P8.08 billion | $190.69 million |
7 | Hewlett-Packard AP (Hong Kong) Ltd. | P7.08 billion | $167.11 million |
8 | Stream International Global Services Philippines Inc. | P6.92 billion | $163.41 million |
9 | Teletech Offshore Investments B.V. | P6.59 billion | $155.52 million |
10 | IBM Daksh Business Process Services Philippines Inc. | P6.31 billion | $148.85 million |
11 | Sitel Philippines Corp. | P6.84 billion | $143.58 million |
12 | TeleTech Customer Care Management Philippines Inc. | P5.65 billion | $133.43 million |
13 | TeleTech Customer Care Management Philippines Inc. | P5.61 billion | $132.28 million |
14 | IBM Business Services Inc. | P5.60 billion | $132.14 million |
15 | Aegis People Support Inc. | P5.47 billion | $129.19 million |
16 | Coca-Cola Far East Ltd. | P5.44 billion | $128.36 million |
17 | Sykes Asia Inc. | P5.42 billion | $127.80 million |
18 | Shell Shared Services (Asia) B.V. | P5.29 billion | $124.82 million |
19 | Deutsche Knowledge Services Pte. Ltd. | P5.26 billion | $124.09 million |
20 | HSBC Electronic Data Processing (Philippines) Inc. | P5.04 billion | $118.83 million |
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An investor and a BPO employee will have different answers when you ask them what the number 1 BPO company in the Philippines is. While investors and business owners will look into revenue and profit, employees and job seekers will consider employee packages and support.
Whether you’re wondering which BPO companies treat their employees best or wanting to get an idea of how much to pay an outsource worker, here’s the top five BPO companies according to employee packages.
Note: Figures are based on Payscale’s database of average salaries in the business process outsourcing industry. Conversions are up to date for August 2018 (1 USD = 53.38 PHP).
BPO Company | Less than 1 Year Experience | 1-4 Years Experience | 5-9 Years Experience | 10-19 Years Experience | Benefits |
Genpact | ₱184,856 | ₱207,728 | ₱378,821 | ₱1,185,528 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Gym Membership, Free Drinks, Casual Dress, Training Reimbursement |
Conduent, Inc. | N/A | ₱408,079 | ₱526,233 | ₱650,000 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Time Flexibility, Stock Purchase Plan, Gym Membership, Casual Dress |
Sykes Enterprises, Inc. | N/A | ₱376,190 | ₱409,500 | ₱681,394 | Paid Holidays and Vacation, Paid Sick Leave, Optional Work from Home, Cellphone, Free Drinks, Casual Dress, Training Reimbursement |
iQor | ₱193,137 | ₱237,436 | ₱311,274 | ₱527,839 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Cellphone, Time Flexibility, Casual Dress, Rice Subsidy |
Accenture Technology Solutions, Inc. | ₱220,356 | ₱279,174 | ₱485,857 | ₱939,362 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Supplementary Maternity Leave, Cellphone, Free Drinks, Casual Dress |
BPO Company | Less than 1 Year Experience | 1-4 Years Experience | 5-9 Years Experience | 10-19 Years Experience | Benefits |
Genpact | $290.65 | $326.62 | $595.63 | $1,864.04 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Gym Membership, Free Drinks, Casual Dress, Training Reimbursement |
Accenture Technology Solutions, Inc. | $346.47 | $438.95 | $763.93 | $1,476.98 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Time Flexibility, Stock Purchase Plan, Gym Membership, Casual Dress |
Sykes Enterprises, Inc. | N/A | $591.49 | $643.87 | $1,071.37 | Paid Holidays and Vacation, Paid Sick Leave, Optional Work from Home, Cellphone, Free Drinks, Casual Dress, Training Reimbursement |
Conduent, Inc. | N/A | $641.63 | $827.41 | $1,022.01 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Cellphone, Time Flexibility, Casual Dress, Rice Subsidy |
iQor | $303.67 | $373.33 | $489.42 | $829.94 | Paid Holidays and Vacation, Life Insurance, Paid Sick Leave, Supplementary Maternity Leave, Cellphone, Free Drinks, Casual Dress |
How does the number 1 BPO company in the Philippines set their rates?
Outsourcing rates vary from one provider to another. Accelerance, a software outsourcing advisory firm, gives us a peek at how much outsource companies ask for across three continents:
They also detail the five factors that help determine these rates:
Outsourcing guarantees huge savings for corporations. American call center agents make five times as much as Filipino call center agents do, not counting bonuses, commissions, health benefits, and dental insurance. Onboarding, training, and maintaining a team of in-house specialists costs even more.
While this isn’t a problem for large corporations, owners of small to medium enterprises (SMEs) might have a difficult time scaling their businesses without spending a fortune building a new department or hiring an outsourcing company.
Luckily, there’s a way to get the best of both worlds.
When you’re looking to have the loyalty and accessibility of in-house employees plus the cost-efficiency of the number 1 BPO company in the Philippines, then direct outsourcing is the solution for you.
Think of it this way: outsourcing companies are the middle man between you and the skilled Filipino workers who provide the labor you need. Outsourcing companies are expensive because they also pay for managers, department heads, maintenance, marketing, and overhead expenses like rent and utilities.
Hiring the workers directly is cutting to the chase: you pay for the worker’s salary and nothing else.
Filipino remote workers have their own “office” (a.k.a. their laptop), pay their own taxes, and are as skilled (if not more skilled) than those working in outsourcing companies.
Direct hiring also allows you to have better control of your business operations. If you’re a startup with only a few clients, you don’t need the large-scale solutions that outsourcing companies provide. You only need a few people to do the job, and you’re good to go.
You can also easily vet job applicants’ skills and experience yourself, ensuring that your employees are the perfect fit for your company.
Direct outsourcing is easier than it sounds. Our complete guide to outsourcing Filipino workers has everything you need to begin and to succeed.
All you need to do is come up with a comprehensive job ad, make an account at an online job board, and wait for the job applications to come pouring in.
After that, it’s just a matter of choosing your ideal employee and welcoming them to the company.
Outsourcing can help your business succeed far better than you can imagine. And AwesomeOutsourcing can help you reach that success.
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